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Shipped item still shows "ship now"
Hello all,
I have a strange situation that needs resolving as to not hurt seller status. A customer recently purchased an item from our shop and two days later purchased another item from our shop. As this transpired over a weekend, the first package had not been shipped yet and we were able to package the two items in the same shipment. We refunded the shipping charge for the second item. The tracking number was attached to both items/orders and both orders were marked completed. The problem we're having is that the second item is still showing in our notifications as needing to be shipped. If I click on the item in the notifications, it takes me to a window that states "you have already purchased a label for this item." The item shows that it has been shipped and was delivered on May 7th. We've even received reviews for both items. If we clear out all of the orders, it doesn't show on the seller's app. If we get more orders, it will be in the list of orders needing to be completed. I'm at a loss as to what to do to clear it and am worried that it will effect our selling status. Any help is appreciated 🙂
