Shipped item is at a post office

Question

Item has been sitting in post office since March 26 how do I get e bay to help it was shipped thru e bay and has tracking #

comics-scifi-collectibles · Answer

@mjp7667 I don't know if you're asking as the seller or the buyer. eBay can not do anything for a package stuck at the post office, they just helped you buy a label at a discounted rate ( if you are the seller)

IF YOU ARE THE SELLER>

When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience.

If the package is 5 days late then I file a missing mail search for it.

I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed. I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.

IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back.

If the package finally arrives then you can reach out to your buyer to repay you.

IF YOU ARE THE BUYER>

Look for the last estimated delivery date in your purchase history. You can file a refund request when the item is at least a day late. If tracking shows movement I recommend waiting a week or so for postal service delays.

You have 30 days from the last estimated delivery date to file a refund request on eBay.

Select your item on this page to start a refund request:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=

4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701