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Shipped Incorrect Item to Buyer
Hello All! Uhgggg!! I realize I shipped the incorrect Nike item to a buyer. The buyer has not yet received item. I'm wondering how to best resolve the issue w/
1) the least amount of trouble for the buyer
2) keeping it all tracked on Ebay
3) best outcomes
I'm happy to just mail the correct item, but want to do it so that EB shows I did indeed correct the situation.
Any words of wisdom would be most appreciative!
Thanks much!
Best,
C
1 comment
disneyshopper
Mentor1 year agoContact the buyer and let them know what happened.
You have 2 options. You can have the buyer REFUSE the package. Once you see that the package is refused and on its way back to you, you can ship the correct item. If you use ebay shipping, a late shipping defect will be recorded on your account.
The other option is to have the buyer file a Returns Request for Item Not as Described. You accept the return, supply a prepaid return shipping label, and once tracking shows Delivered back to you, you have 2 days to refund the buyer. You relist the shoes and the buyer repurchases, and you ship the correct item.