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Shipped 2 items to wrong buyers. How to correct?
I shipped two items on the same day, but transposed the shipping labels. One item was more expensive than the other. Buyer #1 (who paid more for his item) received a lesser item. He contacted me and made me aware of the situation. Buyer #2 hasn't received the other package yet. It's out for delivery. I contacted him to make him aware of the situation and asked him to contact me. He will receive a more expensive item than what he paid for. So, what do I do if he doesn't contact me? And, if they are both cooperative, how do I manage the shipping to fix the situation?
1 comment
lady_madonna
Mentor1 year ago@humerme_in_va
You will need to provide prepaid return shipping labels to each of the buyers in order to return the items to you so you can ship the correct items to the correct buyer.