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Shipment stuck/lost in transit, how to proceed with shipcover insurance?
I sold an item on June 25, and shipped it a day or two later. It did not update for over a week, only updating after I had requested for updates on the app. I thought my problem was done there, however after arriving to another facility it got stuck, with no updates for another week. I requested for a missing mail search and have had no updates within a week, so far my buyer has been super patient and understanding, but I think it would be best just to refund at this point as I think the package is lost. I did pay for shipcover insurance when I bought the label, however it is not letting me make a claim until the 25, a month after the item sold. Can I give my buyer a refund now, and be able to make the claim after? Please let me know, message me if you can help me out, or if you need more information.
