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Shipment Snafu
Hi,
I recently had brain surgery and am selling on eBay as I recover. My friend, in an effort to be helpful, picked up two packages on his way out of the house (bubble mailers) and dropped them in the drop box on his way to work. The only problem is that the packages had USPS shipping labels and he dropped them in the UPS drop box. I had already had USPS scheduled to do a pickup.
I have been in touch with UPS and USPS both and they both tell me that it could take up to 7 business days before I see any action on the tracking. Evidently USPS and UPS exchange packages at least once a week.
No one can tell me where the packages are.
All that to say - my customers have been very kind about this, but I am not sure how to handle this. Do I wait for it to be delivered? Offer a refund? Offer a free return? I also do not want it to count against my seller status. This was completely out of my control. I have tried calling eBay and the ai bot would not let me speak to anyone but also could not understand what I was calling for. I tried to email ebay and it forced me into a chat with an ai bot who could not clearly answer my questions on what to do.
Any recommendations? I feel terrible for my customers.
