Shipment shows no movement on tracking

Question

I shipped an item on the 5th. The buyer just contacted me asking where his pkg was. I just checked the tracking and there is no movement beyond the label created. I absolutely shipped it out (with other packages that have since arrived). What do I do?

inceptions · Answer

If you can't prove delivery and it's past the estimated delivery date, you'll need to refund the buyer his full payment. You can ask him to open an item not received case and then refund through there.

You need to get an acceptance scan when you ship. If you don't, you'll receive dings on your shipping metrics which can impact your seller rating.