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Shattered product received myself or the seller have never experienced this problem before?
The crock I ordered arrived shattered in many pieces tried to file a claim with the shipper so did the seller we were both blocked blocked. Any help on how to resolve this issue please?
1 comment
wooden_flower
Mentor10 months ago@martincoun-404
Filing the claim is the seller’s responsibility. The seller owes you a full refund. He may ask you to hold the item for possible inspection, but should refund your payment right away.
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts. In the comments write arrived damaged.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he cannot send a label, go to your case and click 'ask us to step in'.