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shampoo
An order was placed for 3 bottles of shampoo , yet received only 2
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Locked
Discussions in this board are limited to the original poster and Community Mentors
An order was placed for 3 bottles of shampoo , yet received only 2
disneyshopper
Mentor1 year agoHave you used the CONTACT SELLER link to advise the seller? If the seller will not help you, you can do the following:
The easiest way is to go to your Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.
ebay's Money Back Guarantee expires 30 days after receipt of the item. The MBG trumps a seller's No Returns policy if the Item is Not as Described. The no returns policy is only good for buyer's remorse. For those reasons, the seller can decline the return.