sent wrong item

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I sent the wrong pair of shoes to a customer and we are exchanging them how do i close out my return without a full refund?

blueizreseller

62 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

comics-scifi-collectibles

Mentor1 year ago

1932 View listings

@blueizreseller If they already started a refund request case then the best thing to do is get the shoes back and then refund. Next they buy the shoes again. If you try to send the correct shoes with the case open then the buyer will end up with a refund AND the shoes.

The buyer may choose to close the return from the request once they are happy.

ONLY the buyer can close the request>

Close a return request

If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how:

Go to your Purchases and find the item.
From the More actions dropdown menu, select See request details and then Close your request.
Select your reason for closing the return from the dropdown, and add details if you want to.
Select Confirm.