Sent the wrong package to the buyer.

Question

After over 1,000 orders it finally happened. We accidentally sent the wrong package to two buyers. Meaning they each received the others order. We as they seller want to make this right. Ideally we would like each buyer to send us back their item (at our expense of course) so that we can mail them their correct order. How do we do this? What do I tell the buyers to do?

wooden_flower · Answer

@lfilaseta

Ask each buyer to open a not as described return. When the item is returned, refund the buyer. Relist the item and invite the buyer to purchase it again.

I know it sounds like a pain, but this way everything starts fresh, and you avoid any headaches if there is any issue on the second delivery.