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Sent package buyer says they didn’t receive it tracking says it was shipped to their town but no add
Buyer says that they did not receive a package from me and the tracking from usps states that it arrived in there town but does not show what address it went to. Now they want a full refund so they started a return then canceled it about 20 mins after they started the claim and now I can’t get them a refund because they closed the clam
1 comment
wooden_flower
Mentor1 year ago@bretwarde_0
The buyer should have opened a not received claim, not a return. If he had contacted customer service, they could have fixed it for him. Since he closed the return, I don’t think it can be fixed.
Have you tried going to your sold orders and selecting refund buyer? Once the return is closed, this option should be available, although it might take overnight for the system to recognize that the case is closed.