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Sent item to buyer via Parcel Select and package is now missing
I am a long time Ebay user and seller, but have just come back to selling recently. I listed this item 144960623755 and it sold as a Buy it Now. Buyer has (0) feedback so cant tell if its a new user id or a new buyer entirely. Anyway I listed the item with buy pays shipping, but I dont recall offering specifica shipping options. The buyer paid for Parcel Select on Feb 28th, and I created th elable same day, dropped off at post office on March 2 (2 days later). The package made it all the way to within 30 mins of the buyers home on March 7th, and has not been scanned in since then. I openned a USPS ticket and they are trying to find it, but becuase it was parcel select they said if it is lost, then I can not make a claim, as it was not insured.
The buyer has been communicative and pateint, but she is understandably frustrated. I asked her if she could wait another few days as the post office said they could answer me within a nother 2-3 days, but she is saying now she is thinking she should get a refund.
I mailed the package and its not in my hands. Should I have to take the loss? Is there anything else I can do?
inceptions
Mentor3 years agoYes, you take the loss if the item isn't delivered to the buyer. Read the Money Back Guarantee here:
http://pages.ebay.com/help/policies/money-back-guarantee.html
If your buyer opened a case, you can refund through the case (don't let the time limit to respond pass or you'll earn a defect on your seller account). If not, you can either ask her to open a case for an item not received (the option is in the dropdown next to the transaction in her Purchase History) or you can use the Send refund link next to the transaction in your orders list.
stuff4divas
Mentor3 years ago@shtabberbeach have her open an item not rec'd case, that will give u some time and ebay will give a certain amount of time for the package to be found based on the last scan date.
was the usps case u opened a 'where's my package' case? did u try contacting your buyer's local post office? especially since u say it is 30 mins from her address.
in the end, if the pkg isn't delivered to her, then yes, u will have to refund according to the instructions on the case.
you can let her know she can either return the item with u sending a pre paid return shipping label or pay you thru a paypal invoice that u will send her should the pkg get delivered after her refund