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Sent buyer wrong item
Hi, I mixed up my sales- never done this before and I sent my buyers the wrong item. One shipped back the item and still wants to purchase the original item. I’m having trouble with the other buyer who received the more expensive (designer brand). I’ve told her what to do on her end to file a return request and send it back so I can then send her the item she purchased originally. I’ve even offered to gift her an extra item of her choosing for the hassle. She let me know she received the package yesterday and asked me “what to do†and since then has stopped responding to messages. I know it’s only one day but I’m eager as this item was of high value and the buyer still wants it. I’ve contacted eBay support and they have told me there is nothing they can do until she opens a return. I have photo proof that the other buyer received the wrong item. Not sure what else to do and I don’t want to harass this other buyer - she seems to not understand how to do this. I messed up but this is starting to feel strange given she hasn’t responded in 24 hours now.
lisa5768
Mentor2 years ago@troveofcuriousities
All you can do at this point is wait and see if they open a return. Until the 2nd buyer opens a case and sends back the item there is nothing you can do. It is up to the buyer to do the right thing and send it back however, eBay can not force them to return the item you sent in error. If you have not already done so send them step by step directions of how to open the return. If they do open a return do not refund until you get the item back, it is your only leverage.
If you have not already refunded the buyer who sent the lower value item back you need to do so, although is sounds as if you may have done that.
troveofcuriousities
OP2 years agoThank you for your reply. Yes I sent them step by step instructions (twice). I also gave this person a huge deal as they offered me 1/3 of the listed price and I accepted. I have refunded the other buyer. I think the only leverage I have would be to leave a negative comment if they ghost me on the return. It was my fault for sending the wrong item… but it’s a mistake and it happens. I really need them to send this back. It’s just a waiting game at this point.
lisa5768
Mentor2 years ago@troveofcuriousities
You have done everything you can do. It is up to the buyer to do the right thing. Mistakes happen, all we can do is learn from them.
Unfortunately you can not leave negative feedback for a buyer and you can not leave a negative comment in a positive feedback. It is against the feedback rules and the buyer can have it removed.