Sent 2 buyers wrong items..

Question

Hello!! I had sent 2 buyers the wrong items. One was very courteous and returned the item to me. The other, who got the much better item, hasn't sent the item, although he said he did.. I sent him a label, it's not tracking and it hasn't been received. Now his page says he's away until 5/13. It's been over a week, Is there anything I can do?

mr_lincoln · Answer

Hi @primaddiction

-Did you just send the wrong items to your customers or did you swap labels?

-If you sent the wrong items then send the correct ones regardless of whether or not the wrong items are returned to you.

-If you swapped labels you can only send the correct one to the rightful owner if it is returned to you. So the one you got back needs to be sent to its rightful owner even if that Buyer has not returned the wrong item you sent them.

-If that Buyer never returns the item for the other customer you will need to refund that other cusotmer.

-Swapping labels can be messy but at the end of the day it was your mistake and you have to make it right for all parties even if you lose money on one, the other or both transactions.