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Sending Buyer copy of USPS Recipt
Buyer recd the package, equipment was damaged. He included pictures of the damaged merchandise. He has asked for a copy of the USPS Receipt. I've tried to email it to him thru EBAY Messages, but it's not going thru. Any suggestions?
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comics-scifi-collectibles
Mentor1 year ago@jsumopks5 Insurance is for the SELLER the buyer is covered by the eBay Money Back Guarantee.
Contact your buyer and ask for pictures of the item, the packing material and the box. Ask the buyer to hold on to all items as the postal carrier may wish to see everything before they decide your insurance claim. Insurance claims are not paid for damage in shipping if the seller didn't package the item well enough.
Then you refund the buyer as soon as you have your pictures. The buyer doesn't wait for the insurance payout if any.
eBay shipping labels come with $100 insurance except for media mail.
Here's how to file insurance claims with each postal carrier or insurance provider>
https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=