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    Sending a return shipping label to a buyer
                     

    A buyer wants to return an item that she says does not meet the description.  She is asking that I send a return shipping label.  I am not sure how to do that and the instructions don't seem to match up what I need to do.  Can anyone please assist me and or direct me?   I have never send a shipping label to someone returning an item for that reason.  I do understand that I need to pay for the shipping.  Thank you.  

    pasoh_78
    pasoh_78
    81View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    rfmtm

    rfmtm

    Mentor2 years ago
    622View listings

    Buyer needs to open an ebay Return Request, which you approve and select to either send a return shipping label or refund without a return.  If you select a return do not refund until the item is back.

                                           
                                                                                     
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