Locked
Discussions in this board are limited to the original poster and Community Mentors
Send wrong item
I sent a wrong item to a buyer last Friday. I realized my mistake the same day so I shipped the good item the next day (Saturday). So yesterday my buyer received the wrong item and today the good one. And today this person asked for a full refund because he received something different of his order. I sent multiple messages to this person since Friday, first to apologize and then to explain him what happened but he doesn’t answer to any of my text. Actually my buyer has in his possession 2 items, he wants a full refund and doesn’t seem ready to send me back any of theses. What can I do ?
0 comments
