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Send return label
Can we send a return label when we accidently send the wrong item to someone through ebay
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Discussions in this board are limited to the original poster and Community Mentors
Can we send a return label when we accidently send the wrong item to someone through ebay
mr_lincoln
Mentor5 months agoHi @ruthann3705
-Send the correct item immediately, you can print another discounted shipping label through eBay for the shipment.
-Message the Buyer and advise them to ship the wrong item back to you and you will issue a partial refund off the original purchase for their out of pocket label expense AND let them know the correct item is being shipped, send them the new tracking number.
-DO NOT advise them to file an official return through eBay, if they do you will have to refund them once you get the item back from the return claim.
eastlaneave
Mentor5 months ago@ruthann3705
If they haven't opened a return request, you can send a label this way
1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG
4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.