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Send or cancel, that is the question
I have a sale, the customer needs it by christmas. USPS will not guarantee delivery by Christmas. Do I send it and hope it gets there by 25th? Or do I cancel the order so the lady has cash to go buy a present physically? I have asked the customer twice but they are not responding. Thanks for advice.
1 comment
wooden_flower
Mentor2 years agoShe probably won’t have the credit to her card in time to shop - refunds can take 7 - 10 days or even longer to post to your card account.
I would send, and if at all possible, upgrade to priority. How far away is she? Sometimes the cost difference is minimal. You really don’t want to cancel on your own - you put a defect on your account.
Send her one more message explaining that delivery is not guaranteed, but you are going to ship and hope for the best.