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Selling limit
I have been suspended from listing anything or even amending a listing this is beyond ridiculous. I think there were a few returns and I always refunded. I have lost all interest in eBay they took down over half my listings and I can’t list anything new. Every time it says if I would be evaluated today it would be below standard can anyone tell me why??? I have had to go to other platforms because eBay won’t give me answers and won’t after months release this suspension they treat you like you ripped off customers
1 comment
eastlaneave
Mentor1 year ago@bennalau
The consequences of falling Below Standard can include:
- Your items may be placed lower in search results
- eBay may limit or restrict you from selling on your account and related accounts, or from registering a new account
- Funds from your sales may be held
- You'll be charged a higher percentage rate for final value fees
--- You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns
- eBay may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days
- You'll be unable to access the partial refund tool
"Your seller performance status is at risk in the US" means that your account is at risk of being closed or being assessed higher Final Value Fees due to problems in your sales.
Please check here for your seller level
https://sellerstandards.ebay.com/dashboard
and your Service Metrics are here
https://www.ebay.com/sh/performance/service-metrics
You will be able to see the overview of any issues, and can pull a report to see details.
Please read these pages carefully
https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080#section6
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section6
If your account doesn't meet the minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 6% on the final value fees applicable to sales in the following calendar month. Go to your Seller Dashboard to check your current seller level.
If your rate of 'Item not as described' return requests is evaluated in your service metrics as Very High in the evaluation on the 20th of the month in one or more categories, you will be charged an additional 5% on the final value fees for sales in those categories in the following calendar month. You can view your personalized service metrics on your Service Metrics dashboard in Seller Hub.
Any additional final value fees will be calculated as a percentage of the total amount of the sale. eBay will indicate which listings are subject to additional fees on your Account Summary.
You'll want to look at the challenges you have had and solve any problems with on-time shipping, returns, and/or canceled transactions.