Locked
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Selling, bidding, payouts, and messages locked, support claims they removed the block but my account remains blocked
Summary: mintythps experienced issues with their account after updating their address, leading to a lock on selling, bidding, and messaging on the platform. Despite multiple interactions with support, the block remains. eastlaneave suggested contacting the platform's social media-based customer service for assistance and explained that account changes might take up to two days to process.
Yesterday I updated the return and shipping addresses on my account because I recently moved to a new state. My account immediately received a pop up that says:
"Your account may have been accessed by a third party. In an effort to protect your account, we have put a temporary lock on bidding, selling and the ability to send messages to other eBay members until we can safely restore your account to you. Please click here to speak with an Account Security Representative."
I clicked the link, talked to support, and they claimed to remove my block. But I immediately noticed the block was still there and I was still receiving this popup when trying to view my personal information or view my payouts. I called again, and this time it was a lady who seemed like she didn't know what she was talking about but she said it's probably because my ISP gave me a "static" IP which means that it "changes" (that is not even what a static IP is) and that's why my logins are being detected as suspicious. She also claimed to remove the block, but the block was never removed from my account. Today I called again, and the lady had me go through a whole verification process, where she asked me about previous addresses and names of family members. After passing that verification, she claimed that she removed the block! Before hanging up, I informed her that I'm still seeing the same pop-up, but she assured me that in 15-20 minutes, if I logged in again, it would be back to normal. It wasn't. I've attempted to contact support again, for a 4th time today! And now they won't even call me back. I have funds sitting in my account that I need to receive. At this point, I would like to actually just delete my account entirely and just receive my funds. I need real support, I don't know what to do and nobody is helping me.
mr_lincoln
MentorAug 11, 2026 at 6:37 PMHi @mintythps
-Who is your service provider and are you using a PC or mobile device. Part of what the first rep said can apply if the IP address is changing each time you try to log in to your account.
-Have you ever logged in to someone else's account on your device or vice versa, meaning someone else logged in to their account on your system? That can make the two accounts "associated" via the shared IP address and eBay views that as a potential risk.
-As to closing your account, that takes time and if you close it you will never get paid. After you get paid and decide you want to close the account this page will be helpful in that regard: Closing your account | eBay
Account closure is not instantaneous.
eastlaneave
MentorAug 11, 2026 at 6:28 PM@mintythps
That sounds frustrating.
The block may clear in 2 days, I know when you change banking information, it takes 2 days to clear.
Try eBay's social media-based customer service to get assistance
- https://www.instagram.com/ebay/
Just sent a private message to the page explaining what happened.
You'll get a message to authenticate yourself, then wait for the reply
The team works 6am-6pm PST, Monday-Friday.