Locked
Discussions in this board are limited to the original poster and Community Mentors
Selling a figure
I sold a figure they want to return it I feel like I'm being scammed & they said the figure is damaged it wasn't damaged when I has it they biddded on it what should I do ?
2 comments
mr_lincoln
Mentor2 years agoHi @kittenda60
-First, you message them back and ask the to provide you with pictures of the package and the item and then wait.
-If they show you pictures of what you sent them and there is damage you can refund them outright and let them keep the item or have them file an official return through eBay using the reason "Arrived damaged".
-Once you hand something to the shipping company what happens after that is out of your control but you are ultimately responsible for the item to arrive safely. If you insure your shipments you can file a claim once you get the item back.
-If you insured the shipment the Buyer has the option to file an insurance claim but if they don't want to then you should do one of the things mentioned above.
-By the way, your No returns policy is meaningless if the Buyer claims the item is not as described or it arrived damaged. Those and some other reason will let eBay send the buyer a pre-paid return shipping label that will come out of your account. You will have to refund in full once you receive the item back.
Consider accepting returns and become familiar with your Seller protections: Seller protections | eBay
kittenda60
OP2 years agoThe person waited 8 days to say she to me something ifs very off about it