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Selling
My first sold item I made an error and shipped it from Ups. The buyer claimed she never received package and she couldn’t track it. I have the receipt , went to ups they checked and it was delivered and signed for. I let buyer know the date of delivery and signature I have not heard from her and eBay has it marked to ship late.
1 comment
jtzvwbug
Mentor11 months ago@welke-786
Try to edit the Carrier and the tracking number. Here's how:
Click on this link > Manage All Orders
Even if the buyer has received the shipment, it's important to reflect accurate delivery confirmation about the transaction.
If needed > Contacting eBay customer service:
Best Option:
To request a call back from eBay, click on this link > Request a call back
If you "Require" a chat option to communicate with an Agent, you'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent:
Click on this link to begin an eBay Chat > Contact eBay
eBay Customer Service help is also available on social media:
> www.facebook.com/ebay
> www.X.com/ebay
> eBay for Sellers: Instagram
Do Not Post Your Account Information Publicly. Use the private messaging options:
You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.
The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.