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Will eBay protect me if I ship without tracking and the buyer claims they didn’t receive the item?
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Discussions in this board are limited to the original poster and Community Mentors
Will eBay protect me if I ship without tracking and the buyer claims they didn’t receive the item?
jtzvwbug
Mentor1 year ago@jokun9096
There is nothing against eBay rules to prevent a seller from sending an item without tracking. But, you won't be protected if an item not received issue comes up. Read more below about why tracking is so important:
> Tracking items you've sold
"When you upload tracking information, you provide your buyer with more confidence that their item will reach them. Buyers are more confident their orders will arrive when they receive regular shipping status updates, and are less likely to file “Item not received†claims. By using one of the shipping carriers integrated with eBay and uploading tracking within your handling time, you're also protecting yourself in case your buyer doesn't receive the item and opens an eBay Money Back Guarantee request.
If a buyer opens an item not received request, and you haven't already uploaded tracking, you will have 3 business days to upload tracking and respond to the buyer. In order to be protected from an "Item not received" claim, the tracking must be from one of the shipping carriers integrated with eBay and must show an acceptance scan to prove shipping."