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Sellers damaged items during shipment
Information on items being covered by USPS insurance
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Information on items being covered by USPS insurance
comics-scifi-collectibles
Mentor1 month agoAre you asking as a seller or buyer?
If you are the buyer>>
Contact your seller and let them know what happened. Provide the seller with photos of the item, the box, and the packing material so that they can try and file an insurance claim. Hold on to all items in case the postal service wants to see them.
YOU do not wait for an insurance payout if any, insurance is for the seller. You are covered by the eBay Money Back Guarantee.
If the seller doesn't issue a refund after you provide those photos then you file an official refund request.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Reason> arrived damaged.
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there may be additional steps required.
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If you are the seller>>>
Contact your buyer and ask for pictures of the item, the packing material and the box. Ask the buyer to hold on to all items as the postal carrier may wish to see everything before they decide your insurance claim.
USPS is now REQUIRING buyers to bring the items to a local post office before they will pay on a claim.
Insurance claims are not paid for damage in shipping if the seller didn't package the item well enough.
Then you refund the buyer as soon as you have your pictures. The buyer doesn't wait for the insurance payout if any. Insurance is for the SELLER the buyer is covered by the eBay Money Back Guarantee. The seller files the insurance claim.
eBay shipping labels come with $100 insurance except for media mail.
Here's how to file insurance claims with each postal carrier or insurance provider>
https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=
rfmtm
Mentor1 month agoOpen a Return Request for an Item Not As Described, Damaged. Seller will take care of the problem. If not return on the fourth day and ask ebay to step in.