Sellers account has been frozen

Question

Seller messaged me to cancel order because his account is frozen.no option to finalize cancellation and chat person is no help.

kensgiftshop · Answer

There's nothing a buyer can do, they can't cancel an order.

If they don't ship or refund, a day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.