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Sellers a question for you about FRADULAENT Buyer feedback
Okay so this is for all sellers out there...Has this happened to you? A NASTY seller leaves me NASTY feedback calling me DISHONEST, claiming the item " wasn't as described etc" even though it was PLUS I bent over backwards to coddle her and offered her a return which SHE never took...and EBAY refuses to remove it.
Hello!
Saying it is their policy to allow buyers to write any feedback basically they want.
So in other words anyone can say anything about you they want? EVEN A PERSONAL ATTACK Calling you dishonest?
And to add insult to injury ( but why I am surprised) the eBAY representatives I called repeatedly to report this assured me they would ESCALATE my concerns and SURPRISE! DID NOTHING
What a joke. I'm ready to pull everything off of here. A personal attack is UNFAIR ..am I the only one who has dealt with this? Any advice would be greatly appreciated. Thank you so much I take great pride in my customer service and this just ruins it all.
kensgiftshop
·3 years agoLooking at the photos, one does show a couple small white spots, but nothing mentioned about them in the description.
dogstruffles12
OP3 years agoHi Ken thank you for writing I so appreciate it . Yes she sent me those photos and I felt bad, seriously bad, but I bought this new and I told her I was so sorry my mistake I would take it back just request a return but she never did never answered me just wrote me a NASTY email then attacking me personally in the feedback. If she wanted to say the item wasn't as described etc okay, but NOT calling me dishonest that is UNFAIR and uncalled for especially since I bent over backwards to be nice, What more can one do? Does she still have the right to call me dishonest? I think it's totally out of line and threatening.
Thank YOU for taking a moment to respond really appreciate your input ..thank you 🙂
kensgiftshop
·3 years agoIt sucks, but Ebay says they are entitled to their opinions and as long as the feedback doesn't go against policy, they won't remove it.
You can reply to the feedback, if they are not happy with the item, return it for a full refund.
It will show future buyers you're willing to work with them if there's a problem.
mega-ma-roo
·3 years agoI would reply to the feedback saying the item was as described and that you offered a full refund but the buyer refused to return the item. If the buyer had returned the item and received a refund, eBay would remove the feedback. You can try contacting the eBay for Business team on Facebook to see if they can do anything.
Tell them you did offer a full refund but the buyer refused.
You can reach them on Facebook at: https://www.facebook.com/eBayForBusiness/
You can also reach them on Twitter: https://twitter.com/askebay?lang=en
dogstruffles12
OP3 years agoThank you so much Mega-ma-roo you are so sweet to offer such wonderful advice and to answer so quickly I so appreciate it:)
Thank you for your kindness I will try this and see if I get any help just all is so upsetting seems petty I know but I just don't think people should be allowed to leave an undeserved personal attack very mean
and that ebay allows this.
Thank you wishing you a Marvelous Monday and again so appreciate you.
Regards!
mega-ma-roo
·3 years agoI know how upsetting it is getting undeserved feedback like the one you received. Looking at it from eBay's point of view, they have no way of knowing that it is undeserved and so they let it stand. If you reply as I suggested, potential buyers will take that into consideration and when looking at your overall feedback they will decide that it was not deserved. I doubt it will have any impact on your selling. I know it would not for me.
Good luck!
dogstruffles12
OP3 years agoI understand what you are saying but I immediately reported this buyer when she sent me a threatening email. I also was VERY NICE to her despite her nasty remarks and told her I was very sorry she was unhappy that she was welcome to return the item and I would issue her a refund immediately. She NEVER did it and to add insult to injury I repeatedly called ebay about this and they kept telling me they were taking care of it escalating my concerns and they NEVER did. Not only did I tell her I would give her a refund I mean what more can I do???...that didn't matter to ebay...their response is that she is allowed to write whatever she wants even though it is PERSONAL attack not a business one. This is all so upsetting honestly I am going to try the facebook link you suggested thank you again I appreciate that... but I have given up and feel like ebay just couldn't care less. And it's not worth it anymore. Thank you so much though I feel better when someone like you takes a moment to respond.
mega-ma-roo
·3 years agoI suggested you contact the team on Facebook because they are usually mor responsive to seller's needs. It is unfortunate, but the phone support contract personnel can be unreliable. There have been reports of many instances where they will tell a seller what they want to hear just to get them off the phone. Sad, but that's how it is.
I have to say though that if this is so upsetting for you, maybe online selling is not a good idea. While most sales go well, there are always going to be things like this (and worse) that happen. And if you are counting on eBay for support, you will quite often be disappointed. In fact, I think you would find this to be the case no matter what site you use to sell online. If you can put up with all this without too much stress, this is still a great site for selling and reaches more potential customers than any other site (except maybe one 😀, and it has it's own problems anyway).
Good luck in whatever you decide.
dogstruffles12
OP3 years agoLOL~~ you may be right !! I know it sounds so petty and of course not everyone can give you great feedback but I really strive for customer satisfaction then getting this ruining it all is just well unsettling.
You are so nice thank you so much 🙂 I did contact the facebook link you suggested so thank you for that and yes I agree the telephone support is ridiculous they do tell you what you want to hear then do nothing
ugh...
well I am grateful to people like you who take a moment to express their views, thank you really thank you so much:)