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Seller won't ship item - says costs too much
Seller listed item, listed shipping price. After I won the bid and paid for the item fully -they said it's too expensive to ship for that price. Cannot cancel the item, as they already generated a shipping label. How do I get my money back, it's held up.
2 comments
disneyshopper
Mentor2 years agoThis must be a new seller. Once s/he filled out the information for the shipping label, and saw that it cost more to ship than s/he charged, s/he should have cancelled out of the process. Then s/he could have filed a Cancellation which would have issued you a full refund.
woodland_gnome
·2 years agoIf you don't get a package (or full refund) from the seller by the time the estimated delivery date you were given when you paid has fully passed, go to your Purchase History for that item, click the link for more options and select that you haven't received the item, then follow instructions from there. If you haven't gotten the item as described or a full refund after 3 days (but before 21 days) from doing so go back and you should find a link to "Ask eBay to step in" to get your refund.