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Seller Won't Ship Item. Can't Cancel.
HI there,
I purchased an item a week ago that was supposed to have been delivered two days ago. When I go to track the order, the seller hasn't even shipped the item. I've tried contacting them, but they aren't responding. At this stage, they are essentially holding my money hostage, and I'm at the point where I no longer feel comfortable with the purchase. I've tried to cancel the order, but when I make the cancellation selection, EBay won't allow me to at this stage of the purchase. I've looked all over for the "Ask EBay to step in and help" option, but I do not see the option anywhere on the item page. When I've looked for alternate ways to speak to someone at EBay about this problem, the options just continue to take me back to the order page and advise me to contact the seller for a resolution. But again, the seller is not responding to my messages. What can I do??
disneyshopper
Mentor3 years agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.
inceptions
Mentor3 years agoYou don't want to cancel the order. When it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
matber_1426
OP3 years agoThanks for your reply. However, unfortunately, the area you recommended is still where I’m getting stuck. When I go to the item I purchased, I’m not finding any option to report it. I’m only seeing “Leave Feedbackâ€, which only allows me to give a rating/review on the transaction, and “More Actionsâ€. You would think it would be under “More Actionsâ€, but all that is listed there is “View similar itemsâ€; “Contact Seller†(which I’ve attempted); “Ask to cancel order†(which just tells me to try and contact the seller for a refund); “Sell this itemâ€; and “Hide orderâ€. Below that, there is a section labeled “Other actionsâ€, but all that has listed next to it is “Contact seller†and “Cancel this orderâ€.
Obviously, I have to just be looking in the wrong spot. But I’ve been clicking around constantly and can’t find out what I’m missing.
Thanks again.