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Seller won't respond to a warranty question after return window closed
What can you do when an item that a seller has and continues to sell, but won't answer questions concerning a warranty (their listing shows 5 years)? An item, (autoparts) had failed less than 5 months, seller was contacted with pictures and via the original order ID and won't answer how does the 5 year warranty work. Seller just ignores message.
2 comments
eburtonlab
Mentor2 years agoIf you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases.
lady_madonna
Mentor2 years agoEbay does not deal with warranties.
Warranties are issued by the manufacturer or an authorized seller for the company that manufactures the item.