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Seller won't reply to messages about return
I have tried contacting the seller of a return item for a week. They sold the item through eBay but with an Amazon account. I returned the item to the local Staples and have yet to receive my refund. The seller will not answer any messages I have sent. I can't contest anything through eBay because they don't recognize the return through Amazon. How can I get eBay to step in and help? I have tried the service center to no avail.
3 comments
lady_madonna
Mentor7 months agoYou needed to return the item to the seller, not Amazon in order to have Ebay help you.
chriswal20
OP7 months agoWell I asked for the seller to give me a separate option to return as I have to drive 30 minutes to get to a Staples. I received no reply from them and I had to go that way one day. I thought I was doing something to help myself but now realize I have screwed myself. So if we could come up with solutions and not criticism that would be helpful.
lady_madonna
Mentor7 months agoI was not criticizing you, just stating the fact why Ebay can no longer help you. No offense intended.
When you returned the item to Amazon, the refund from Amazon probably went to the seller if they purchased the item from Amazon using their Amazon account and had the item shipped to you.
In the future, if this ever happens again, make sure you file a Return Request on Ebay and return the item to the seller using the return shipping label provided. If the seller does not cooperate, you can have Ebay assist you.
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041