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    Seller won't reply
                     

    Seller won't reply to my email.  Asked me to change my review of his defective cable and he would send me a refund.  I did but he would not send me a refund 

    mimi.free09
    mimi.free09
    221View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    3 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    inceptions

    inceptions

    Mentor2 years ago
    27596View listings

    No honest seller would talk you into giving up your buyer protection before taking care of the problem. You can report the seller here:

     

    https://www.ebay.com/help/action?topicid=4022

     

    If you haven't already done so...

     

    If you received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.

                                           
    mimi.free09

    mimi.free09

    OP2 years ago
    221View listings

    This is the email.  I realize it is too late to do anyhing.  He knows how to get a bad review changed.

    I realize it is too late to do anything.  He knows how to get away with bad reviews.  Stall
     

    Hi Mimi,

    nevacell has asked if you can revise the feedback that you left for 10ft Long USB Cord Cable for Assurance Wireless/Boost Mobile Schok Volt SV55 (374225283126).

    Reason: Other

    Message from seller: Hello, we are very sorry for the inconvenience. Please revise your feedback and we will be glad to refund your money in full. You do not need to send anything back. Thanks for your time

                                           
    inceptions

    inceptions

    Mentor2 years ago
    27596View listings

    Did you open the case as I recommended so you can get your money back?

                                           
                                                                                     
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