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Seller won't refund broken item that never shipped.
Why do I have to wait
pezgary
Posted yesterday at 10:55 AM · Edited yesterday at 10:55 AM·Last reply yesterday at 4:05 PM
3 comments
mudshark61369
Mentoryesterday at 12:37 PM@pezgary ,
You are a seller yourself and you do not know how ebay's Money Back Guarantee (MBG) works? If you had filed an item not received dispute the seller would have had 3 days to issue a refund, if they didn't, on day four you could have asked ebay to step in and a refund would have been issued from the seller's account. Open the link below to see how you should have proceeded.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
While reading the MBG info check the info about how to deal with it as a seller. Your No returns policy only works for non buyer's remorse returns.
pezgary
OPyesterday at 3:45 PMI will file a item not received on October 9th. My concern was the seller not doing it voluntarily in a timely manner. Your response was patronizing. Won't use this platform again.
comics-scifi-collectibles
Mentoryesterday at 4:05 PM@pezgary I understand that this is frustrating. eBay can't make the seller issue a refund until after the item is late arriving.
The seller is probably trying to avoid a defect for canceling as out of stock.