Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller Won't Provide Return Label - eBay Customer support is lacking
On 4/18 I bought 4 (of the same) items from a seller.
On 4/25 the first of 2 boxes arrived. I opened and inspected...the items are of VERY low quality. I immediately messaged the seller.
ON 4/27 I sent photos of the problems and explained why the products were sub-standard and that I desired to return them when the second box arrived.
On 4/28 I initiated the return process.
On 4/29 they tried to message a negotiation...I simply responded that they needed to respond to the return request.Â
On 4/29 they offered a 12.5% refund. I declined.
On 5/1 they accepted the return request. When I click to view the details of the return, this is what it says,
The seller let us know that they sent a return label. If you haven't received it, contact the seller.
Please make sure to ship the item back and mark the item as shipped by May 15
Once your item is delivered, you can expect a refund within 3 business days.
Â
The seller has not sent a return label. There is nothing to click or download. I have sent the seller messages every day requesting a return label. They have not responded.
I can get no help or support from ebay and I don't want to mail this product back on my dime...and be out my money and the lousy product.
Â
I don't know what the next steps are.
Â
rickyc13
OP5 months agoIs this an automated response.....It's almost like you didn't read what I wrote.
Â
As I stated, I located the item, I clicked on return this item because it is defective, the seller did NOT provide a pre-paid shipping label. THIS is the problem. I CANNOT print out a label...and I have no recourse. Â
disneyshopper
Mentor5 months agoebay's Money Back Guarantee expires 30 days after receipt of the item.
Go to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. ebay sends you a link to print out the label. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.