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Seller won't honor warranty.
I purchased a laptop battery with 1 year warranty in April 2025. Installed it in early May. Installing the battery requires disassembly of the laptop. The battery ceased functioning in late June. I contacted the seller. The seller instructed that I reinstall the battery. I did so. I informed the seller that the battery still did not function. They replied to reinstall the battery. I did so again and took photos of the disassembled computer. The battery did not function. I provided the seller with this information and the photos of the disassembled computer. The seller has evaded honoring the warranty. I've used ebay messaging so there is some documentation of the sellers requests and my responses honoring their requests. I've been without an operable laptop battery for 5 months. What recourse do I have?
eburtonlab
Mentor10 months ago@reo12
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.