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Seller won't approve a return/refund on a faulty item
I cannot reach a live agent to get help no matter what I've tried. I can't get anywhere with the chat option, it just keeps telling me your return case is closed. The item is faulty and the seller just says she checked it before shipping and it is fine. I need help!
2 comments
phsloman0321
OP1 year agoThanks for your help - I had already done the chat option and they told me to choose the option that said "item did not match description" -they said that would get the seller's immediate attention. I clearly stated what was wrong with the item to the seller and she said it was not like that when she shipped it?? I gave the seller 3 days to respond and she answered on the 4th day and she denied the request. Now every time I try to go into the automated system I cannot move further with anything because it continues to say "request for refund was denied, and case is now closed" I can't find anything that allows me to have "Ebay step in to help" I've tried everything. And I found an 800 number but as soon as you get through the automated prompts and finally they say I'll connect you with an agent, the call goes dead! I do not know what to do?
lady_madonna
Mentor1 year ago@phsloman0321
When you filed the Return Request, what reason did you choose?
If the seller did not respond to the Return Request, you needed to ask Ebay to step in to help you within 21 days.