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Seller won't accept return on incorrectly listed item
Hi,
A seller has refused a return on an incorrectly listed item, and despite photographic proof of her error, has advised me to raise a case eBay. In all of the advice about how to do this, I find it is absolutely impossible to raise a case on this and via the original listing I cannot ask eBay for help - there is no option to do so.
All avenues seem to lead to the same place - brick wall.
Can a seller shut down recourse for a buyer on eBay?
I've tried to contact eBay via chat - it ends in 'all agents busy'.
Can anyone offer advice, please?
Thank you,
BB
2 comments
blackbadger100
OP3 years agothank you - i will try this! 🙂
kensgiftshop
·3 years agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.