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Seller won’t sent return label. No button to ask eBay to step in
Hello guys
So I recently purchased something and item arrived not as described. I opened a return request, seller accepted return, stated they sent a return label - however they did not, and there is no return label. I’ve completed returns before so I know how it works. I’ve reached out to the seller asking for a label and now they’re ignoring my messages. It’s been 4 days but there is still no button to ask eBay to step in and help. What do I need to do to get this resolved?
5 comments
wooden_flower
Mentor8 months ago@luvtoasterstroodle
The seller gets 3 full business days - weekends and holidays do not count - so wait a day and check again. The ‘ask us to step in’ option will appear on business days #4.
luvtoasterstroodle
OP8 months agoThank you for this reply! I’m currently on day 5, I opened the return request on Jan 11. Any idea why the ask eBay to step in button still isn’t showing up?
wooden_flower
Mentor8 months ago@luvtoasterstroodle
That's really odd. Maybe the system also thinks a label was sent. I think you're going to have to ask customer service to look at it for you.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
luvtoasterstroodle
OP8 months agoThank you so much for taking time to respond to my issue! I did end up having to request a call from eBay, and they were able to manually step in that way. But the button still never appeared for me, for some reason. Regardless though, it’s being handled and I can breathe a little easier now. Thank you again!
wooden_flower
Mentor8 months ago@luvtoasterstroodle
You're very welcome. I'm glad they were able to help 🙂