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    Seller won’t respond to refund.
                     

    The seller send me an item that didn’t work. It was fairly expensive and it didn’t work when it arrived. The seller would respond to my messages, and after requesting a refund, they accepted it. I’m waiting for them to send me a shipping label but they haven’t done so in over two weeks or responded to me. What do I do? 

    jer9084
    jer9084
    1View listings
    Posted 3 years ago·Last reply 3 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    rfmtm

    rfmtm

    Mentor3 years ago
    622View listings

    If you opened a Return Request for an ITEM NOT AS DESCRIBED. Seller will pay for the return, if he wants it back, and/or refund. If no response, return label, or funds to buy postage, by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.

     

                                           
                                                                                     
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