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Seller won’t refund an item they never shipped and refuses to respond
Hi, After 2 weeks of waiting after I paid for an item I opened a request as to why an item wasn’t shipped. The seller responded that they were on holiday and did I want it refunded or sent, I chose refunded as it seemed suspicious, and closed the request (I should not have), they have not responded since that time it’s been 4 day after they responded. I sent an email every day but no response, I don’t seem to have any menu options to escalate this. How do I get my $150 back?
Thanks,
Schplunk
Order number: | 20-13633-75774 |
Seller ID: | shmilyoms3 |
Quantity: | 1 |
Request ID: | 5366509963 |
Request opened: | Oct 16, 2025 |
1 comment
eburtonlab
Mentor10 months ago@schplunk
If you have closed your request it cannot be reopened. Never close a request until you have received a satisfactory conclusion to your situation.
You may still have recourse through your payment method. Many credit cards offer up to six months of protection for items that are not received.