Seller with Personal Issues

Question

I recently purchased a CD as a gift for someone. After a few days the Seller responded and said they had a "Pet Emergency". None of my concern nor do I care about their personal problems. I tried to get them to commit to a shipping date but kept getting this response "shortly". When looking at their reviews this seems to be a pattern for them. I tried cancelling order because it still hasn't been shipped but I have to wait 3 days before something is done about it. Since I see eBay as a business transaction then why in the world would someone even attempt to be a Seller if they always seem to have personal issues getting to the Post Office?

eastlaneave · Answer

@djscheck

That sounds frustrating.
eBay requires it sellers to ship in the timeframe stated in the listing.

When you file a Item Not Received case, it is a mark against the seller and the seller will be downgraded or eventually removed from the platform.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In.