Seller will not ship - will not communicate. I spent 615.00, and feel like I have been scammed.

Question

Seller will not ship, not will they communicate. I gave it a few days, then requested to cancel. Seller STILL has not communicated. At all. My 615 bucks is GONE, and the clock has not been shipped. I keep getting run in circles on eBay. I am ready to close my eBay account and no longer use eBay.

eburtonlab · Answer

@passiflora_farms

Sellers are not required to communicate or provide tracking until certain things happen (like the buyer opening an "item not received" case). Just because you do not see tracking does not mean the item has not shipped. Even if the seller provides tracking, the tracking may not always receive timely updates.

Sellers are not required to cancel just because a buyer requests it, particularly if the item has already shipped or if the seller is not shipping the item directly. The seller may not be in a position to cancel the transaction if shipping is being handled by someone somewhere else.

If the item does not arrive by the last estimated delivery date shown at the time of purchase, the next day the buyer can file an "item not received" case. If the seller does not provide tracking that shows delivery within three business days or refund the buyer, at that point the buyer can ask eBay to step in and force a refund.

eastlaneave · Answer

@passiflora_farms

I am sorry this happened.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.