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Seller will not reply to request for combined shipping; auctions auto-cancelled.
Hello:
I won three auctions from a seller who offered combined shipping. After the auctions ended, I requested combined shipping from my shopping cart. I did this multiple times, but never received a revised invoice.
I also sent messages to the seller, and never received a reply. Ultimately, the auctions were automatically canceled due to non payment. I feel I made a good faith effort to request the offered combined shipping, but the seller ignored my repeated requests, and still has not replied to any of my messages. The items are now relisted.
Because of the cancellations, I cannot bid on any auctions, and the ebay helpbot only responds with "Something went wrong. Please try again later."
How do I appeal these auction cancellations? Alternatively, is there any way to initiate contact with a human ebay agent?
Thank you for any assistance or advice.
momtoabeautifuldaughter
Mentor5 months agoCombined shipping or combined shipping discount?
Some sellers consider those different things
1. Combined shipping (all item ship in one package)
2. Combined shipping discount (less shipping is paid)
mikohead
OP5 months agoCombined shipping discount. There was the usual Save with Combined Shipping statement directly under the bid price, as well as this text in the item description:
"ALL AUCTIONS STARTING AT .99¢ !
Shipping 4.99 and only $1 combined shipping for each additional item."
I requested combined shipping from the shopping cart three times, and also sent multiple messages directly to the seller, with no reply.