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Seller will not reply
Summary: thesewingsmith expressed concern that a seller was not responding to their messages. fashionsandbeauty4u participated in the discussion, but no details were provided about the content of their interaction. The conversation did not progress further and no resolution is noted.
I have a seller that I believe is playing games with me and will not answer my messages. I purchased a dress from them and then after a few days the seller promptly canceled my purchase and refunded me due to a “tear” in the dress. There was no tear in the dress because the seller contacted me a week later and said she was looking at the wrong dress and the one I had purchased was fine. She then offered for me to repurchase it. So I did repurchase it.
The first time I bought the dress before the “tear” that wasn’t there, the seller had a coupon for free shipping but the second time I purchased the dress the coupon was gone so I told the seller I would buy the dress again only if I could buy it at the same price as before. The seller agreed. She partially refunded me to account for the missing coupon.
4 days ago the seller supposedly created a shipping label with USPS for the dress but it not been picked up yet. I contacted the seller to ask about it but she has not replied. I have messaged the seller a few times through eBay and have always had to wait a very long time for a reply if and when she decides to reply.
I bought 1 other separate item from her with no issues and I left positive feedback for her but this time I’m having a hard time resolving this. It’s almost as if she realized she sold the dress too cheap and is being really fishy. My last message to the seller I asked if she forgot to mail it and so far no reply. I’m not sure what to do next except to open an item not received complaint on eBay.
‘I’m an experienced buyer on eBay and I normally check seller feedback and rating and this time was no different. This seller only has (18) as her feedback rating and 100% positive (one of those is me). Since she did mail the first item to me with no issues I can’t understand why this time she’s giving me a hard time. I know stuff happens but shouldn’t a seller at least reply to a message?
fashionsandbeauty4u
Mentor4 months ago@thesewingsmith
If you go to the Order Details for this transaction, you should see the estimated delivery date. Once it is one day past that date, you can open an Item Not Received refund request. The Seller will have three business days to respond with either a valid tracking number showing it's in transit or a full refund.
If she doesn't respond on time, on the 4th day go back to your request and ask eBay to step in and force the refund.
Don't let her convince you to close your request.
thesewingsmith
OP4 months agoThanks for the info. The problem I am having is on the usps tracking it only says a label was created. USPS does not actually have the package yet so it won’t give an estimated delivery date yet. The seller still hasnt replied to my message.
Thanks again