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Seller will not issue a refund
I asked for a refund on product that was not genuine and seller said no refunds at all. He said it was in small print but this was not a Genuine product but a cheap copy
1 comment
lisa5768
Mentor2 months ago@gbutler14
The eBay money back guarantee overrides a sellers no returns policy. If you receive something, but it is not the item listed, you can open a not as described case to get your money back. You have 30 days from the delivery date to open the case.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
Go to your purchase history and in the drop down menu for the item select "return this item, Select "Received wrong item" or "Doesn't match description or photos" for the return reason.
The seller will need to provide a return shipping label if they want the item back. Do not close the return, no matter what the seller tells you, until you are satisfied. The seller does not need you to close it to send a replacement or do a refund. If you close it you will not be able to reopen it. Make sure to monitor any deadlines so you don't miss them.