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seller will not allow return
Summary: mr.gadgets shared their experience of purchasing a defective item and facing difficulties with the seller, who kept requesting more information until the return window closed. krazzykats suggested filing a chargeback with the credit card company as a possible solution.
I was hoping someone could tell me what to do. I purchased an item that was defective and reported to the seller. The seller asked for pictures and more information. the item was reported defective a couple of weeks after I had received as i had not had time to install. They seller constantly asked for more pictures and information until the 30 day return window had expired. I cannot request a return now and they refuse to do anything. i do not know what to do from here. thanks in advance
krazzykats
Mentor6 days agoTry filing a chargeback with your funding source-credit card.
mr.gadgets
OP6 days agoThank you. Yes I have started that process