Seller who does not accept returns sent me a bad product

Question

I bought 2 themometers from they were marked NEW. When they arrived they were both dead.

Seller will not answer messages, I left negative feedback and somehow seller had it removed. How do I get eBay to refund me? New batteries were almost as expensive as the 2 themometers. I am home with pneumonia and really needed these new themometers since mine are old and not easy to read. Can anyone please point me in the right direction to get a refund? Thanks.

comics-scifi-collectibles · Answer

@cobrasmach51 I am sorry that you had a bad seller. You are covered by the eBay Money Back Guarantee which overrides the seller return policy. This not only gets you a full refund but also goes on the sellers record.

You have 30 days from date of delivery to file an item not as described refund request on eBay.

Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

Damaged or defective

4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.

See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.

https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International