Seller was Double charged for shipping and additional insurance

Question

I was trying to ship something to my buyer, bought an Ebay shipping label and added an additional insurance for the item. I noticed I was charged twice. I tried to chat with an agent online but the AI agent does not seem to understand my request and provide the correct solution. I tried to call Ebay but again the automated voice system (1-866-540-3229) but could not transfer me to a LIVE AGENT. Is there a way I could reach someone?

eastlaneave · Answer

@blessingsoflife

Here are some options - if you still have questions, please reply and tell me more.

- Did you *buy* 2 different labels with different tracking numbers? If so, see the instructions below to Cancel one.

- Do you see 2 charges on your credit card? It's likely one is a "pending" charge that will clear in 24-48 hours

- Do you think you see 2 charges on your payout information? Most likely you are seeing the buyer's payment to you. Can you copy and paste what you see here so I can help you.

Here's how to cancel (or void) a shipping label you purchased on eBay:

- Go to Manage shipping labels: https://www.ebay.com/ship/lmng/labels-history/my-ebay

- Find the item you'd like to cancel the shipping label for, then from the Actions column, select CANCEL.

- Choose your reason for canceling the label. If you want to, you can add a message for the buyer.

- Select Cancel (or Void) shipping label.

The refund will come in about 21 days.

-- Here is a help page where you can learn more:

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157#section3