Locked
Discussions in this board are limited to the original poster and Community Mentors
seller warranties item for a year, defective after 6 months and unresponsive. Will eBay/Paypal help
Ordered an item from eBay, paid with PayPal. Item was warrantied by seller for 1 year. Item stopped working after six months. Repeated contact with seller has been met with no response. Will eBay/PayPal help with refund?
1 comment
eburtonlab
Mentor3 years agoIf you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases.